Four hospital campuses in the Sutter Health Plan network earned the 2025 Outstanding Patient Experience Award™ from Healthgrades, an online resource that provides consumers with information about physicians and hospitals.
This recognition, announced during National Hospital Week, reflects a strong commitment to providing compassionate, patient-centered care and puts all four hospitals in the top 15% nationally for patient experience.
Network hospital campuses awarded Healthgrades’ 2025 Outstanding Patient Experience Awards are:
- California Pacific Medical Center – Van Ness Campus
- Mills-Peninsula Medical Center (Burlingame)
- Sequoia Hospital (Redwood City)
- Sutter Santa Rosa Regional Hospital
“Congratulations to these network hospitals for their unwavering dedication to exceptional patient care,” said Dr. Robert Bixler, Medical Director at Sutter Health Plan. “Delivering an outstanding experience at every step — from hospital stay through recovery — drives better health outcomes. That’s why choosing a plan with a high-performing provider network is more important than ever.”
Healthgrades evaluated more than 3,000 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare & Medicaid Services, covering admissions from January-December 2023. The organization applies a scoring methodology to 10 patient experience measures, including staff communication, medication explanations, and cleanliness, to determine the Outstanding Patient Experience awarded hospitals.
Click here to see the full list.